Legal notice

LEGAL NOTICE & WEBSITE DISCLAIMER

The Couture Homewares Co.

Effective Date: 19th of September 2026
Last Updated: 19th of September 2026

This website is owned and operated by The Couture Homewares Co. References throughout this Legal Notice to “The Couture Homewares Co.”, “we”, “us” or “our” refer to The Couture Homewares Co.

By accessing, browsing or purchasing from this website, you acknowledge this Legal Notice together with our Terms & Conditions, Privacy Policy, Shipping Policy and Returns & Exchanges Policy.

Nothing contained in this Legal Notice is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Business Information

Business Name: The Couture Homewares Co.
ABN: 30 902 320 379
Email: thecouturehomewaresco@gmail.com
Website: thecouturehomewaresco.com.au

2. Website Information

The information provided on this website is intended to assist customers in browsing and purchasing products offered by The Couture Homewares Co.

We take reasonable steps to ensure that information displayed on our website is accurate and current. This includes product descriptions, dimensions, materials, colours, photographs, prices, availability and delivery information.

From time to time, errors, omissions or inaccuracies may occur. Where we become aware of an error, we reserve the right to correct or update the information as soon as reasonably practicable.

Nothing in this section limits a customer's rights under Australian Consumer Law.

3. Product Images

Product images displayed on our website may include:

Original product photography
Images supplied by manufacturers or suppliers
Digitally edited or enhanced photographs
Lifestyle photography
Computer-generated imagery
Artificial intelligence-generated or AI-assisted imagery

Images are provided to assist customers in understanding the appearance and styling possibilities of our products.

The ACCC requires representations made through product images and descriptions to be accurate and not create a misleading impression.

4. Artificial Intelligence-Generated & Digitally Enhanced Images

The Couture Homewares Co. may use artificial intelligence technology, digital editing software or other image-generation tools to create or enhance selected images displayed on our website, social media channels, advertisements and other promotional material.

AI-generated or digitally enhanced imagery may be used to:

Place a product within a styled home environment
Demonstrate potential styling ideas
Create lifestyle or promotional imagery
Remove or change photographic backgrounds
Improve image clarity, lighting or presentation
Display products alongside complementary decorative items
Create website banners, advertisements and social-media content

Where AI-generated or digitally enhanced imagery depicts one of our products, we take reasonable steps to ensure that the product remains a fair representation of the item offered for sale.

We do not intend to digitally alter the fundamental design, shape, colour, dimensions, functionality, material or principal characteristics of a product in a way that would create a misleading impression of the item being purchased.

However, AI-generated and digitally styled images may contain minor visual differences resulting from factors including lighting, perspective, image generation, screen settings and digital rendering.

Australian consumer law applies to representations made through images as well as written descriptions, so the use of AI does not remove our obligation to ensure advertising is accurate and not misleading.

5. Lifestyle Images & Styling Accessories

Lifestyle images may contain furniture, flowers, books, candles, trays, vases, decorative objects or other styling accessories that are not included with the product being advertised.

Unless expressly stated otherwise on the applicable product page, the purchase includes only the product identified in the product title and description.

Any decorative accessories shown alongside a product are intended for styling and illustrative purposes only.

Customers should review the individual product listing for information regarding:

Product dimensions
Materials
Colour
Quantity
Inclusions
Care instructions
Product specifications

6. Colour, Texture & Finish Variations

We endeavour to represent product colours and finishes as accurately as reasonably possible.

However, colours may appear differently depending on:

Screen or monitor settings
Mobile-device displays
Lighting conditions
Photography
Digital enhancement
AI-assisted imagery
Natural material variations
Manufacturing variations

Products made from natural, handmade or textured materials may also contain variations in colour, grain, pattern, texture and finish.

Such variations may form part of the individual character of the product and are not necessarily considered defects.

This section does not affect any rights a customer may have where a product fails to meet a consumer guarantee.

7. Product Dimensions

Product dimensions are provided on individual product listings wherever reasonably available.

Customers should review measurements carefully before purchasing to determine whether a product is suitable for its intended location.

Minor manufacturing tolerances may result in small variations between published dimensions and an individual product.

Where lifestyle imagery is used, products may appear larger or smaller depending on photographic perspective, surrounding furniture or digital composition.

Lifestyle imagery should not be used as a substitute for the stated product measurements.

The Couture Homewares Co. takes reasonable steps to ensure that any stated dimensions are accurate.

DROPSHIPPING & THIRD-PARTY FULFILMENT

8. Dropshipping Business Model

The Couture Homewares Co. operates an online retail business and may use third-party suppliers, wholesalers and dropshipping fulfilment partners to supply and dispatch some or all products sold through our website.

This means that certain products purchased from The Couture Homewares Co. may not be physically stored at premises operated by us.

Instead, after an order is placed, the relevant product may be packed and dispatched directly to the customer by one of our approved third-party suppliers or fulfilment partners.

Dropshipping is recognised by the ACCC as a business model where a retailer sells goods that are fulfilled by another supplier. Businesses using this model should provide clear information about stock availability, the source of stock and likely delivery timing.

9. Your Contract Is With The Couture Homewares Co.

Even where a product is supplied or dispatched by a third-party fulfilment partner, your purchase is made from The Couture Homewares Co.

Our use of a dropshipping supplier does not remove any responsibilities we may have to customers under applicable Australian Consumer Law.

Customers should contact The Couture Homewares Co. directly if there is an issue with an order.

You will not ordinarily be required to resolve a product problem directly with our supplier.

Online retailers remain subject to the same consumer-law responsibilities that apply to other retailers, and consumer guarantees generally apply against the seller from whom the customer purchased the goods.

10. Stock Availability

Because stock may be held and managed by third-party suppliers, stock levels can change without immediate notice.

Although we make reasonable efforts to keep product availability information current, an item may occasionally become unavailable after an order has been placed.

If this occurs, we may:

Contact you regarding an alternative product
Provide an estimated restocking timeframe where available
Cancel the unavailable item
Issue an appropriate refund

We will not knowingly accept payment for a product where we know that we do not intend, or will not be able, to supply it as represented. Australian Consumer Law contains specific rules regarding accepting payment for goods that cannot be supplied.

11. Multiple Shipments

Products within the same order may be fulfilled by different suppliers or warehouses.

As a result:

Products may arrive in separate parcels
Parcels may arrive on different days
Separate tracking numbers may be provided
Packaging may differ between products

A customer will not ordinarily be charged additional shipping fees solely because we choose to fulfil an order using multiple shipments unless this has been disclosed before purchase.

12. Delivery Timeframes

Estimated delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by matters including:

Supplier processing times
Warehouse location
Courier delays
Public holidays
Peak trading periods
Severe weather
Incorrect delivery information
Other events reasonably outside our control

Where we become aware of a significant delay, we will take reasonable steps to communicate relevant information to the customer.

Information about shipping and delivery must not create a false or misleading impression, including where a retailer uses dropshipping.

13. Supplier Packaging

Products fulfilled through third-party suppliers may arrive in the supplier's standard shipping packaging.

Packaging may differ from photographs displayed on our website and may occasionally include warehouse, courier or supplier information.

This does not change the customer's relationship with The Couture Homewares Co. as the retailer from whom the order was purchased.

14. Damaged, Faulty or Incorrect Products

If a product arrives damaged, faulty, defective or incorrect, customers should contact The Couture Homewares Co. in accordance with our Returns & Exchanges Policy.

We may request information reasonably required to investigate the issue, including:

Your order number
Photographs of the product
Photographs of the packaging
Photographs of shipping labels
Video showing a fault where appropriate
A description of the problem

We may provide this information to the relevant supplier or fulfilment partner so that a return, replacement, collection, assessment or other appropriate remedy can be organised.

Consumer guarantees cannot be removed by a retailer's own return policy.

PERSONAL INFORMATION & THIRD-PARTY SUPPLIERS

15. Information Provided to Dropshipping & Fulfilment Partners

To process and fulfil an order, we may need to provide relevant customer information to third-party suppliers, warehouses, couriers and fulfilment partners.

This information may include:

Customer name
Delivery address
Email address
Telephone number where required for delivery
Order number
Products ordered
Delivery instructions
Relevant return or exchange information

Where a damaged, faulty or incorrect product claim is made, information may also include photographs, videos or other information supplied by the customer in connection with the claim.

Information will only be shared where reasonably necessary to facilitate order fulfilment, delivery, customer service, returns, replacements, refunds or exchanges.

Please refer to our Privacy Policy for further information about how personal information is handled.

Where the Australian Privacy Principles apply, businesses need to consider the purposes for which personal information is collected, used and disclosed.

16. Use of AI & Personal Information

The Couture Homewares Co. may use artificial intelligence or digital tools as part of certain business, marketing or creative processes.

We will not intentionally submit customer personal information, photographs or other identifiable customer information to generative AI systems for marketing-image creation unless there is an appropriate lawful basis and the use is consistent with our privacy obligations.

Where AI tools are used in circumstances involving personal information, applicable privacy requirements will be considered.

The Office of the Australian Information Commissioner recommends that businesses using commercially available AI products consider privacy risks and provide transparent information about relevant uses of AI.

PRODUCT & WEBSITE TERMS

17. Product Descriptions

We endeavour to ensure that product descriptions accurately represent the goods offered for sale.

Products sold to consumers must meet applicable consumer guarantees, including that they correspond with their description and, where relevant, any sample or demonstration model.

Where supplier information changes, we may update a product listing accordingly.

18. Pricing

Unless otherwise stated, prices displayed on our website are in Australian Dollars (AUD).

Prices may be changed from time to time before an order is placed.

Where applicable, GST will be included or disclosed in accordance with Australian requirements.

If an obvious pricing or technical error occurs, we may contact the customer before processing the affected order to explain the error and available options.

Nothing in this clause permits us to engage in misleading pricing conduct.

19. Product Safety

The Couture Homewares Co. takes product safety seriously.

Where applicable, products offered for sale are expected to comply with relevant Australian product-safety requirements.

We may remove a product from sale if we become aware of a potential safety issue while the matter is investigated.

Sellers have obligations regarding product safety and consumer remedies where unsafe products are supplied.

20. Australian Consumer Law

Nothing in this Legal Notice or any other policy published by The Couture Homewares Co. is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Products sold to consumers come with automatic consumer guarantees.

Depending on the circumstances, where a product fails to comply with a consumer guarantee, a customer may be entitled to an appropriate remedy such as a repair, replacement, refund and, in certain circumstances, compensation for reasonably foreseeable loss or damage.

Our store policies operate in addition to, and not instead of, these statutory rights.

21. Intellectual Property

Unless otherwise stated, original content created for The Couture Homewares Co., including our:

Business name
Logo and branding
Website design
Written content
Original graphics
Promotional material
Original photography and creative assets

is owned by, licensed to or used with permission by The Couture Homewares Co.

No content may be copied, reproduced, republished, distributed or used commercially without prior written permission except where permitted by law.

Third-party trademarks, brand names, supplier images and other intellectual property remain the property of their respective owners.

22. AI-Generated Creative Content

Certain creative content appearing on our website or social-media channels may have been generated or assisted using artificial intelligence.

Unless otherwise indicated, AI-generated lifestyle scenes are created for styling, illustrative and promotional purposes.

Any AI-assisted image showing a product offered for sale should be considered together with the applicable product description, dimensions, specifications and other product information.

The use of artificial intelligence does not alter our obligation to avoid false or misleading product representations.

23. Third-Party Content

Product specifications, descriptions, photographs and other information may occasionally be supplied by manufacturers, wholesalers or fulfilment partners.

We take reasonable steps to present supplier information accurately.

Where we discover that supplier-provided information is inaccurate, outdated or misleading, we may amend or remove it.

24. External Links

Our website may contain links to third-party websites.

These websites are owned and operated independently of The Couture Homewares Co. and may have their own terms, privacy policies and practices.

The inclusion of a link does not necessarily constitute an endorsement of all information, products or services available from the third party.

25. Website Availability

We do not guarantee that our website will be continuously available or free from technical interruptions.

Access may occasionally be restricted or unavailable due to:

Maintenance
Website updates
Hosting issues
Security matters
Technical failures
Events outside our reasonable control

We reserve the right to modify or update website functionality where reasonably required.

26. Limitation of Liability

To the maximum extent permitted by law, The Couture Homewares Co. is not liable for losses arising solely from reliance on general or illustrative website information where such information does not form part of a contractual representation or statutory obligation.

Nothing in this clause excludes or restricts any liability, right or remedy that cannot legally be excluded or restricted under Australian law.

27. Returns, Refunds & Exchanges

All returns, exchanges and refunds are subject to our separate Returns & Exchanges Policy.

That policy should be read together with this Legal Notice.

Nothing in our Returns & Exchanges Policy limits rights available under Australian Consumer Law.

28. Shipping

Information concerning order processing, dispatch, dropshipping fulfilment and delivery can be found in our Shipping Policy.

29. Privacy

Personal information collected through this website will be handled in accordance with our Privacy Policy and any applicable Australian privacy requirements.

30. Changes to This Legal Notice

We may amend this Legal Notice from time to time, including to reflect changes to:

Our products
Our suppliers
Our dropshipping arrangements
Our use of technology or AI
Our website
Our business operations
Applicable laws or regulatory guidance

The current version will be made available on our website.

31. Governing Law

This Legal Notice is governed by the laws applicable in New South Wales, Australia, subject to any mandatory rights or jurisdictional protections available under Australian law.