Shipping policy

The Couture Homewares Co.
Last Updated: 19 September 2026

Thank you for shopping with The Couture Homewares Co. We aim to make your ordering and delivery experience as smooth as possible.

As we operate using a dropshipping and third-party fulfilment model, some products are dispatched directly from our Australian-based suppliers or their fulfilment partners rather than from a central The Couture Homewares Co. warehouse.

Please review the following information before placing your order.

1. Where We Ship

At this time, The Couture Homewares Co. ships within Australia only.

We currently do not offer international shipping.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

2. Order Processing Times

Once your order has been placed and payment has been successfully processed, please allow approximately:

2 business days for order processing.

Processing time allows us and our third-party dropshipping suppliers to:

Receive and confirm your order
Verify product availability
Prepare your item for dispatch
Arrange collection and shipping with the relevant courier or delivery provider

Business days exclude weekends and Australian public holidays.

Please note that processing time is separate from the estimated delivery timeframe.

3. Estimated Delivery Times

Once your order has been processed and dispatched, delivery is typically expected within:

4-10 business days after processing.

This means that, as a general guide, your order may take approximately 6-12 business days from the date of purchase, taking both processing and delivery times into account.

These timeframes are estimates only and are not guaranteed delivery dates.

As we operate using a dropshipping model, processing and delivery times may occasionally vary depending on the supplier, warehouse, delivery destination and courier network.

4. Our Dropshipping Model

The Couture Homewares Co. operates using a dropshipping and third-party fulfilment business model.

Our direct dropshipping suppliers are located in Australia.

When you place an order with us, your product may be dispatched directly from the supplier, warehouse or fulfilment provider responsible for that particular item.

This means your products may not be physically stored or dispatched directly by The Couture Homewares Co.

Dropshipping allows us to offer a broader range of carefully selected homewares while working with established suppliers and fulfilment partners.

Because we rely on third-party suppliers and courier networks, processing and delivery times may occasionally vary.

Delivery may be affected by factors including:

Supplier processing times
Product availability
Warehouse location
Courier delays
Delivery destination
Rural or regional locations
Public holidays
Peak shopping periods
Severe weather
Transport disruptions
Other circumstances outside our reasonable control

While most orders are expected to arrive within our usual estimated timeframe, some orders may take longer due to circumstances associated with third-party fulfilment or courier networks.

5. Orders Containing Multiple Products

If you purchase multiple products in the same order, your items may be supplied by different suppliers or dispatched from different warehouses.

As a result, your order may:

Arrive in more than one parcel
Be delivered on different days
Have multiple tracking numbers
Be dispatched at different times

This is normal for orders containing products supplied by different dropshipping partners.

You may therefore receive one part of your order before another.

6. Shipping Costs

The Couture Homewares Co. offers a flat-rate shipping fee of $12.95 AUD per order for delivery within Australia.

Flat Rate Shipping: $12.95 AUD

Free Shipping on Orders Over $200 AUD.

The shipping fee will be displayed at checkout and included in your final order total before payment is completed.

The flat shipping rate applies regardless of whether your order is dispatched:

In one parcel
In multiple parcels
From different suppliers
From different warehouse locations

As we operate using a dropshipping and third-party fulfilment model, products in the same order may occasionally be dispatched separately.

You will not be charged additional shipping simply because your order arrives in multiple parcels.

International shipping is not currently available.

7. Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched and the tracking details have been supplied to us by the relevant supplier or delivery provider.

Please allow some time after receiving your tracking information for the courier's tracking system to update.

If your order contains multiple products that are dispatched separately, you may receive more than one tracking number.

8. Delivery Delays

We aim to have all orders processed and delivered within the estimated timeframes provided.

However, delays may occasionally occur that are outside our direct control.

These may include:

Unexpected courier delays
Supplier or warehouse processing delays
High order volumes
Product availability issues
Public holidays
Severe weather
Natural disasters
Transport disruptions
Rural or remote delivery locations
Incorrect or incomplete delivery information
Other unforeseen circumstances

As we rely on third-party suppliers, warehouses and courier providers, we cannot guarantee exact delivery dates.

If your order is taking longer than expected, please contact us and we will assist in investigating the status of your shipment with the relevant supplier or courier provider.

9. Rural and Remote Deliveries

Orders being delivered to rural, regional or remote areas of Australia may take longer than the standard estimated delivery timeframe.

Delivery times will depend on:

The delivery location
Courier coverage in the area
The warehouse location
The product being ordered
The supplier responsible for fulfilment

Please allow additional delivery time where required.

10. Delivery Addresses

Customers are responsible for ensuring that all delivery information entered at checkout is complete and accurate.

Please carefully check your:

Full name
Street address
Unit or apartment number where applicable
Suburb
State
Postcode
Contact number

before completing your purchase.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to request an address change where possible.

However, because orders may be submitted quickly to third-party suppliers for fulfilment, we cannot guarantee that an address can be changed once processing or dispatch has commenced.

Additional delivery or redelivery charges may apply where legally permitted if a parcel must be resent due to incorrect or incomplete information supplied by the customer.

11. Authority to Leave and Delivery Instructions

Depending on the courier used, deliveries may be subject to the courier company's individual delivery procedures.

This may include:

Authority to leave
Safe-drop locations
Attempted delivery procedures
Collection points
Post office collection
Redelivery arrangements

The Couture Homewares Co. does not control individual courier delivery practices.

Please monitor your tracking information for delivery updates and instructions.

12. Failed or Returned Deliveries

If a parcel cannot be delivered because of:

An incorrect address
An incomplete address
Failure to collect the parcel
Repeated unsuccessful delivery attempts
Another customer-related delivery issue

the parcel may be returned to the supplier, warehouse or sender.

If this occurs, please contact us.

Where a delivery failure results from incorrect or incomplete information provided by the customer or failure to collect a parcel, additional postage or redelivery charges may apply where legally permitted.

13. Lost Parcels

If your tracking information states that your parcel has been delivered but you cannot locate it, we recommend first:

Checking around your property
Checking entrances, porches and other safe locations
Checking any delivery photograph provided by the courier
Asking members of your household
Checking with neighbours where appropriate
Reviewing tracking information and courier notifications

If you are still unable to locate your parcel, please contact us so that we can assist in raising an enquiry with the relevant supplier or courier.

If your parcel appears to have been lost in transit, please contact us and we will work with the relevant supplier and delivery provider to investigate.

14. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue, we may ask you to provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
Photographs of the shipping label where relevant
A description of the issue
Any other information reasonably required by us or our supplier to assess the claim

Please retain the damaged item and its packaging while the matter is being assessed unless we advise you otherwise.

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

15. Product Availability

Because products are supplied through third-party dropshipping suppliers, stock availability may occasionally change before our website has been updated.

In the uncommon event that a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible regarding the available options.

This may include:

Waiting for the item to become available
Selecting an alternative where appropriate
Cancelling the unavailable item
Receiving a refund for the unavailable item

Any applicable consumer rights will continue to apply.

16. Third-Party Suppliers and Couriers

Our dropshipping suppliers, fulfilment providers and couriers may maintain their own operational, dispatch and delivery procedures.

Although these third parties assist us in processing and delivering orders, your purchase is made through The Couture Homewares Co.

If you experience an issue with an order placed through our website, please contact us and we will assist you in liaising with the relevant supplier or delivery provider where necessary.

17. International Shipping

The Couture Homewares Co. does not currently offer international shipping.

At this time, we only accept orders for delivery to eligible Australian addresses.

Orders submitted with an international delivery address may not be able to be processed.

If we introduce international shipping in the future, this Shipping Policy will be updated accordingly.

18. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable Australian legislation.

Our processing and delivery timeframes are provided as estimates.

Where goods are not supplied within an agreed timeframe or within a reasonable period, customers may have rights under applicable Australian consumer law.