Privacy Policy

The Couture Homewares Co.
Last Updated: 19 September 2026

The Couture Homewares Co. ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, purchase our products, communicate with us, subscribe to marketing communications or otherwise interact with The Couture Homewares Co.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The types of personal information we collect will depend on how you interact with us.

We may collect information including:

• Your full name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Order and purchase information
• Products purchased or viewed
• Customer account details, where accounts are available
• Communications you send to us
• Customer service enquiries and correspondence
• Reviews, feedback or other information you voluntarily provide
• Marketing and communication preferences
• Information relating to returns, refunds, replacements or disputes
• Transaction information supplied by payment providers
• IP address
• Browser and device information
• Website activity and interaction information
• Cookie and analytics information
• Delivery instructions
• Any other personal information you voluntarily provide to us

Order Fulfilment Information

When you place an order with The Couture Homewares Co., we collect information necessary to process and fulfil your purchase.

This information may be provided to our third-party dropshipping suppliers, and where necessary, to their suppliers, manufacturers, warehouses, fulfilment providers and delivery partners.

This may include your:

• Name
• Delivery address
• Telephone number
• Email address where required for delivery
• Order number
• Products ordered
• Delivery instructions

We only provide information reasonably necessary for the relevant party to process, fulfil or deliver your order.

2. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, the payment provider may collect information such as your card details, billing information or other payment credentials directly.

The Couture Homewares Co. does not necessarily receive or retain your complete credit or debit card details.

We may instead receive information confirming that your payment has been successfully processed, together with limited transaction information necessary to manage your order.

Payment providers handle information in accordance with their own terms and privacy policies.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Purchase a product from our website
• Enter your information during checkout
• Create a customer account
• Subscribe to our mailing list
• Contact us by email
• Contact us through our website
• Contact or interact with us through social media
• Submit a customer service enquiry
• Request a return, refund, replacement or exchange
• Submit a review or provide feedback
• Participate in a promotion, competition or survey
• Browse or otherwise interact with our website

We may also receive personal information from third parties involved in providing our services, including:

• Payment providers
• Ecommerce platforms
• Dropshipping suppliers
• Fulfilment providers
• Couriers and delivery providers
• Website analytics providers
• Advertising platforms
• Social media platforms
• Technology and website service providers

Where reasonably practicable, we will collect personal information directly from you.

4. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• Processing your purchases
• Processing and confirming payments
• Managing and fulfilling orders
• Arranging dispatch and delivery
• Providing relevant information to our dropshipping suppliers
• Allowing our dropshipping suppliers and their suppliers or fulfilment partners to process your order
• Providing order and delivery updates
• Communicating with you about your purchase
• Providing customer service
• Responding to enquiries
• Processing returns, refunds, replacements and exchanges
• Investigating missing, damaged or incorrect orders
• Maintaining customer accounts
• Managing our business operations
• Maintaining accounting and transaction records
• Preventing fraud and unauthorised transactions
• Improving the security of our website
• Analysing website performance
• Understanding how customers use our website
• Improving our products and services
• Personalising your shopping experience
• Sending marketing communications where permitted by law
• Conducting advertising and promotional activities
• Complying with our legal obligations
• Responding to lawful requests from regulators or government authorities
• Establishing, exercising or defending legal rights

We will not sell your personal information to third parties.

5. Dropshipping and Third-Party Order Fulfilment

The Couture Homewares Co. operates using a dropshipping and third-party fulfilment business model for some or all of the products available through our website.

Our direct dropshipping suppliers are located in Australia.

When you purchase a product from The Couture Homewares Co., your order may be fulfilled and dispatched directly by one of these Australian-based third-party suppliers rather than being dispatched directly by The Couture Homewares Co.

In order for your purchase to be processed and delivered, we may provide the relevant supplier with information including:

• Your full name
• Shipping address
• Telephone number
• Email address where required
• Products ordered
• Order number
• Relevant delivery instructions

Our dropshipping suppliers may then need to provide some of this information to their own suppliers, manufacturers, warehouses, distributors, fulfilment providers, couriers or other service providers involved in processing or delivering your order.

We authorise the sharing of customer information only where reasonably necessary for the processing, fulfilment and delivery of an order or for dealing with an associated customer service issue.

For example, a supplier may need to provide your name, delivery address and telephone number to a warehouse or courier in order for your purchase to be dispatched and delivered.

The Couture Homewares Co. does not provide suppliers with personal information that is not reasonably necessary for fulfilling or managing your order.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products and services or operate our business.

Recipients may include:

• Our Australian-based dropshipping suppliers
• Suppliers used by our dropshipping suppliers
• Product manufacturers
• Product distributors
• Warehouses
• Third-party fulfilment providers
• Freight companies
• Couriers
• Postal providers
• Ecommerce platforms
• Website hosting providers
• Payment processors
• Banks and financial institutions
• Customer service platforms
• Email and communications providers
• Cloud storage providers
• IT and technology providers
• Website analytics providers
• Advertising and marketing platforms
• Accountants and bookkeepers
• Insurers
• Legal advisers and other professional advisers
• Fraud prevention and cybersecurity providers
• Government authorities, regulators, courts or law enforcement agencies where required or authorised by law

Third parties that receive personal information may have their own privacy policies governing how they manage information.

We do not sell, rent or trade customer personal information for third parties to independently market their products or services.

7. Suppliers Located in Australia

Our direct third-party dropshipping suppliers are based in Australia.

When you place an order through The Couture Homewares Co., relevant customer and delivery information may therefore be provided to an Australian supplier responsible for fulfilling your purchase.

Those suppliers may use their own:

• Suppliers
• Manufacturers
• Distributors
• Warehouses
• Fulfilment providers
• Logistics companies
• Couriers
• Technology providers

to assist with processing and delivering orders.

As these businesses operate independently from The Couture Homewares Co., their supply and fulfilment arrangements may change from time to time.

8. Overseas Disclosure

While our direct dropshipping suppliers are located in Australia, some Australian suppliers and service providers may engage manufacturers, suppliers, technology providers or other service providers located outside Australia.

As a result, information required to fulfil an order may in some circumstances be accessed by or disclosed to a recipient located outside Australia.

For example, an Australian supplier may engage an overseas supplier, manufacturer or fulfilment service as part of its supply chain.

Any information shared for this purpose should be limited to information reasonably necessary to process or fulfil the order, such as:

• Customer name
• Delivery details
• Contact information
• Products ordered
• Order reference information

The countries involved may vary depending on the relevant product, supplier, manufacturer, technology provider or fulfilment arrangement.

Where it is practicable for us to identify countries in which recipients of customer personal information are likely to be located, we will update this Privacy Policy accordingly.

Where Australian privacy law applies to a cross-border disclosure made by us, we will take reasonable steps required by applicable law in relation to the overseas handling of personal information.

Under APP 8, entities covered by the APPs generally need to take reasonable steps before disclosing personal information to an overseas recipient to ensure the recipient does not breach applicable APP requirements, subject to specified exceptions.

9. Website Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies.

These technologies help us operate our website, understand how customers interact with it and improve our services.

Information collected may include:

• IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Products viewed
• Shopping cart activity
• Referring website or source
• Approximate location derived from technical information
• Time spent on particular pages
• Website interactions
• Advertising interaction information

We may use this information for:

• Website functionality
• Analytics
• Performance monitoring
• Customer experience improvements
• Fraud prevention
• Advertising
• Marketing measurement
• Personalisation

Third-party analytics, ecommerce and advertising services may also use cookies or similar technologies subject to their own privacy practices.

You can generally control or disable cookies through your browser settings.

Please be aware that disabling certain cookies may affect the functionality of our website.

10. Marketing Communications

Where you have subscribed, consented or where otherwise permitted by applicable law, we may send you marketing communications relating to:

• New products
• Product launches
• Sales
• Promotions
• Special offers
• Restocks
• Business updates
• Other information relating to The Couture Homewares Co.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant marketing message or by contacting us.

Unsubscribing from promotional communications will not prevent us from contacting you where reasonably necessary in relation to an existing order, delivery, refund, customer service enquiry or other transactional matter.

11. Social Media

The Couture Homewares Co. may operate accounts on social media platforms.

If you communicate or interact with us through a social media platform, that platform may collect and process personal information in accordance with its own privacy policy.

We may receive information you voluntarily provide through social media, such as:

• Your social media username
• Messages
• Comments
• Reviews
• Competition entries
• Images or other content you choose to send us

Information you post publicly on social media may also be visible to other users of that platform.

12. How We Store and Protect Personal Information

We take reasonable steps to protect personal information within our control against:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Personal information may be stored through the ecommerce, payment, cloud, communications and technology platforms that we use to operate our business.

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of our business and the information involved.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

13. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by law.

This may include retaining information for:

• Processing orders
• Maintaining transaction records
• Providing customer service
• Managing returns and refunds
• Accounting
• Taxation
• Fraud prevention
• Resolving disputes
• Responding to chargebacks
• Meeting legal and regulatory obligations

Where personal information is no longer reasonably required and we are not legally required to retain it, we may securely destroy or de-identify the information in accordance with applicable requirements.

14. Accessing Your Personal Information

You may contact us to request access to personal information that we hold about you.

To protect customer privacy, we may ask you to provide information necessary to verify your identity before providing access.

There may be circumstances where access can be refused or limited under applicable Australian law.

Where this occurs, and where required by law, we will explain the reason for our decision.

15. Correcting Your Personal Information

We aim to ensure that personal information we hold is accurate, complete and up to date where appropriate.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to consider your request and correct information where appropriate.

Please also contact us as soon as possible if your contact or delivery details change while an order is being processed.

We cannot guarantee that shipping details can be changed after an order has been submitted to a supplier or dispatched.

16. Data Breaches

We take the protection of personal information seriously.

If we become aware of a suspected data breach, we will take reasonable steps to investigate, contain and assess the incident.

Where the Notifiable Data Breaches Scheme applies to our business and the relevant legal threshold is met, we will comply with applicable notification requirements, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

The OAIC states that entities subject to Privacy Act security obligations must comply with the Notifiable Data Breaches scheme where an eligible data breach occurs.

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These may include payment providers, social media platforms or other external websites.

Once you leave our website, The Couture Homewares Co. is not responsible for the privacy practices, security or content of a third-party website.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

18. Children

Our products and website are intended for a general consumer audience and are not specifically directed towards children.

We do not knowingly seek to collect personal information directly from children where it is not reasonably necessary.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

19. Remaining Anonymous

You may generally browse our website without identifying yourself.

However, certain services require personal information.

For example, we cannot process and deliver an online order without receiving information such as a customer's name, contact information and delivery address.

You may also be required to identify yourself where reasonably necessary for us to verify an order, process a refund, investigate a customer service matter or comply with applicable law.

20. Privacy Complaints

If you have a question or concern about the way The Couture Homewares Co. has handled your personal information, please contact us using the details provided below.

Please provide sufficient details about your concern so that we can investigate the matter.

We will:

1. Review your complaint;
2. Investigate the circumstances where appropriate; and
3. Respond within a reasonable period.

Where the Privacy Act applies to us and you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available through the OAIC.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our business
• Changes to our suppliers
• Changes to our dropshipping or fulfilment arrangements
• Changes to the technology or service providers we use
• Changes to our website
• Changes to applicable laws or regulatory guidance

The latest version of this Privacy Policy will be published on our website.

The Last Updated date at the top of the policy will indicate when the policy was most recently revised.

We encourage customers to review this policy periodically.

22. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy complaint, please contact:

The Couture Homewares Co.

Email: thecouturehomewaresco@gmail.com
Website: thecouturehomewaresco.com.au
ABN: 30 902 320 379