Terms of service

TERMS OF SERVICE

The Couture Homewares Co.

Effective Date: 19 September 2026
Last Updated: 19 September 2026

Welcome to The Couture Homewares Co.

These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from The Couture Homewares Co.

Throughout these Terms, the words “we”, “us”, “our” and “The Couture Homewares Co.” refer to The Couture Homewares Co. The words “you” and “your” refer to customers, website visitors and users of our website.

By accessing our website, placing an order or purchasing a product from us, you agree to these Terms together with our:

Privacy Policy
Shipping Policy
Returns & Exchanges Policy
Legal Notice
Any additional terms displayed on an individual product listing

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Business Information

Business Name: The Couture Homewares Co.
ABN: [Insert ABN]
Website: [Insert Website URL]
Email: [Insert Customer Service Email]
Business/Postal Address: [Insert Address, if applicable]

2. Use of Our Website

You may use our website for lawful personal shopping and informational purposes.

You must not use our website:

For unlawful or fraudulent purposes
To interfere with the operation or security of the website
To attempt to obtain unauthorised access to our systems
To transmit malicious code, viruses or harmful material
To impersonate another person
To provide false or misleading information when placing an order
To reproduce or commercially exploit our content without permission
In any manner that infringes the rights of The Couture Homewares Co. or another party

We may take reasonable steps to restrict access to our website where we reasonably believe these Terms have been materially breached.

PRODUCTS & PRODUCT INFORMATION

3. Product Information

We endeavour to provide accurate information about the products available through our website.

Product listings may include information concerning:

Dimensions
Materials
Colours
Finishes
Product features
Quantity
Care instructions
Product inclusions
Availability
Estimated delivery information

Customers should review the complete product description before placing an order.

Australian businesses must ensure representations about products—including descriptions, images, prices and delivery claims—are accurate and not misleading.

4. Product Dimensions

Product dimensions are provided to assist customers in assessing whether an item is appropriate for their intended space.

Customers are encouraged to measure their intended space before purchasing.

Minor variations may occur due to manufacturing processes, handmade finishes or the nature of individual materials.

Lifestyle images may make a product appear larger or smaller depending on camera angle, perspective, surrounding furniture and styling.

For this reason, customers should rely primarily on the written dimensions contained within the product listing when determining product size.

Nothing in this section affects your rights where a product is materially different from its description or otherwise fails to comply with Australian Consumer Law.

5. Colours, Materials and Finishes

We take reasonable steps to represent product colours, materials, textures and finishes accurately.

However, variations may occur due to:

Screen settings
Device displays
Lighting conditions
Photography
Image editing
Artificial intelligence-assisted imagery
Natural material variations
Handmade finishes
Manufacturing variations

Products containing natural, textured, distressed, aged, handmade or stone-look finishes may intentionally contain variations.

These characteristics are not necessarily defects.

AI-GENERATED & LIFESTYLE IMAGES

6. Artificial Intelligence-Generated Images

The Couture Homewares Co. may use artificial intelligence-generated, AI-assisted, digitally edited or digitally enhanced images on our website, social media pages, advertisements and marketing materials.

AI and digital technology may be used to:

Place products within styled home environments
Create lifestyle photographs
Demonstrate styling possibilities
Remove or alter backgrounds
Improve lighting or presentation
Create website banners
Create promotional content
Present products alongside complementary décor
Improve the clarity or quality of source imagery

Where a product offered for sale is included within AI-assisted imagery, we take reasonable steps to ensure that the image provides a fair representation of the product.

7. AI Image Disclaimer

AI-generated and digitally enhanced lifestyle images are intended primarily for styling and illustrative purposes.

While we aim to preserve the important characteristics of the product, AI-generated imagery may occasionally produce minor differences in:

Lighting
Perspective
Scale perception
Shadows
Surrounding objects
Background details
Reflections
Textures
Colour appearance

AI imagery is not intended to alter or misrepresent the fundamental characteristics of the product offered for sale.

Customers should refer to the applicable written product listing for confirmed product specifications, dimensions, materials and inclusions.

The use of AI does not remove our obligations regarding accurate advertising and product representations under Australian Consumer Law.

8. Styling Items Are Not Included

Lifestyle photographs may contain additional objects such as:

Books
Flowers
Candles
Furniture
Glassware
Decorative objects
Vases
Trays
Plants
Artwork
Other homewares

Unless specifically stated in the applicable product description, these additional objects are not included with the purchase.

Only the product or products expressly identified as being included in the listing form part of your purchase.

ORDERS

9. Placing an Order

By placing an order through our website, you are offering to purchase the products contained within your order subject to these Terms.

You are responsible for ensuring that the information provided during checkout is accurate, including:

Your name
Email address
Telephone number where applicable
Delivery address
Billing information
Products and quantities ordered

Please review your order carefully before submitting it.

10. Order Confirmation

After placing an order, you may receive an automated confirmation acknowledging that your order has been received.

Receipt of an automated order confirmation does not necessarily mean that all products have been allocated for fulfilment.

Where applicable, availability may need to be confirmed with our third-party supplier or fulfilment partner.

11. Order Cancellation by Us

In limited circumstances, we may be unable to fulfil an order.

This may occur where:

A product unexpectedly becomes unavailable
Supplier stock information was incorrect
A product has been discontinued
There is an obvious pricing or listing error
We reasonably suspect fraudulent activity
Delivery to the supplied address is unavailable
A product has been withdrawn for safety reasons
Supplying the product would breach applicable law

If we cannot fulfil an order after payment has been received, we will contact you and provide an appropriate refund for the affected product.

We will not knowingly accept payment where we do not intend or reasonably expect to supply the product.

12. Customer Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has been submitted because orders may be automatically transmitted to our fulfilment partners for processing.

If your order has already entered fulfilment or been dispatched, it may need to be handled as a return in accordance with our Returns & Exchanges Policy.

This does not affect any cancellation or other rights you may have under applicable law.

PRICING & PAYMENT

13. Prices

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD).

Where applicable, GST will be included or disclosed in accordance with Australian requirements.

Prices may change from time to time.

Changes to a product's price will not ordinarily affect an order that has already been accepted, except where there has been an obvious pricing or technical error and the matter is addressed consistently with applicable law.

14. Payment

Payment must be made using one of the payment methods displayed during checkout.

By submitting payment information, you represent that you are authorised to use the relevant payment method.

Payment processing may be performed by third-party payment service providers.

We do not necessarily directly receive or store complete payment-card information where payment processing is handled securely by an external payment provider.

15. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms.

Unless otherwise stated:

Only one promotional code may be used per order
Promotional codes have no cash value
Codes cannot generally be applied retrospectively
Expired promotional codes will not be accepted
Promotions may apply only to selected products
Promotions remain subject to any conditions clearly disclosed with the offer

Any promotional conditions will operate subject to Australian Consumer Law.

DROPSHIPPING & THIRD-PARTY FULFILMENT

16. Dropshipping Model

The Couture Homewares Co. operates as an online retailer and may use third-party suppliers, wholesalers, warehouses and dropshipping fulfilment partners to fulfil orders.

This means that some or all products available from our website may be:

Stored by a third-party supplier
Packed by a supplier or fulfilment partner
Dispatched directly from a supplier's warehouse
Delivered directly to you without first passing through premises operated by The Couture Homewares Co.

Our use of dropshipping arrangements does not change the fact that your purchase is made from The Couture Homewares Co.

17. The Couture Homewares Co. Remains Your Retailer

Where a product is fulfilled by a third-party supplier, The Couture Homewares Co. remains your primary point of contact in relation to your purchase.

If there is an issue with a product, customers should contact us rather than attempting to resolve the matter directly with the manufacturer or supplier.

Australian consumer guarantees cannot be removed simply because a product is manufactured, stored or fulfilled by another business.

18. Supplier Stock

Some inventory information displayed on our website may originate from third-party supplier systems.

Supplier stock levels can change quickly.

Occasionally, a product shown as available may become unavailable before our systems receive updated information.

If this occurs after you have ordered, we will contact you and provide an appropriate resolution, which may include a refund for the unavailable product.

19. Multiple Suppliers and Shipments

Different products within the same order may be supplied from different fulfilment locations.

Accordingly:

Your order may arrive in multiple parcels
Products may arrive on different dates
Separate tracking numbers may be issued
Packaging may differ between products
Different courier companies may be used

Multiple parcels do not necessarily indicate that part of your order is missing.

20. Supplier Packaging

Products may arrive in packaging provided by the applicable supplier, warehouse or courier.

Packaging may contain supplier, warehouse or logistics information.

The presence of third-party information on packaging does not alter your purchase relationship with The Couture Homewares Co.

SHIPPING & DELIVERY

21. Delivery

Delivery information and estimated timeframes are provided in our Shipping Policy and, where applicable, on individual product listings.

Delivery estimates are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances such as:

Supplier processing
Courier delays
Peak periods
Public holidays
Severe weather
Delivery location
Incorrect customer information
Events outside our reasonable control

Claims about shipping and delivery remain subject to Australian rules prohibiting false or misleading representations.

22. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you discover an address error after submitting your order, please contact us immediately.

We cannot guarantee that an address can be changed after fulfilment has commenced.

Additional costs arising from an incorrect address may be payable by the customer where permitted by law and where the cost was reasonably incurred.

23. Delivery Issues

If your tracking information indicates that an order has been delivered but you cannot locate it, please contact us so the matter can be investigated.

Depending on the circumstances, we may need to communicate with:

The courier
The fulfilment warehouse
The applicable supplier

Customers may be asked to provide information reasonably required to investigate the delivery.

RETURNS, FAULTS & REFUNDS

24. Returns & Exchanges

Returns, exchanges and refunds are governed by our separate Returns & Exchanges Policy, which forms part of these Terms.

Customers should contact us before returning a product because different products may require return to different fulfilment locations.

Do not return a product to the address printed on its original parcel unless instructed to do so.

25. Damaged, Faulty or Incorrect Products

If a product arrives damaged, faulty, defective or incorrect, please contact us as soon as reasonably possible.

We may request:

Your order number
Photographs of the product
Photographs of the packaging
Photographs of shipping labels
Video evidence where reasonably relevant to a fault
A description of the issue

This information may be provided to the applicable supplier or fulfilment partner to assist us in assessing and resolving the claim.

26. Australian Consumer Guarantees

Nothing in these Terms or our other policies is intended to exclude, restrict or modify the consumer guarantees provided by Australian Consumer Law.

These consumer guarantees apply automatically and cannot simply be removed through store terms or a “no refunds” policy.

Depending on the nature of a problem, customers may have rights to an appropriate remedy under Australian Consumer Law.

27. Change of Mind

Australian Consumer Law does not generally require a business to provide a refund merely because a customer changes their mind, finds a cheaper alternative or decides they no longer want an otherwise compliant product.

Where The Couture Homewares Co. voluntarily offers change-of-mind returns, those returns will be governed by our Returns & Exchanges Policy.

CUSTOMER INFORMATION & PRIVACY

28. Information Shared With Dropshipping Partners

To process and fulfil your order, we may need to provide relevant information to suppliers, fulfilment providers, warehouses and delivery partners.

This may include:

Your name
Delivery address
Telephone number
Email address where required
Order number
Products purchased
Delivery instructions

Where you submit a return, damaged-product or other claim, relevant information may also include photographs, videos and information concerning the issue.

Information will be provided only where reasonably necessary for purposes such as:

Order fulfilment
Shipping
Delivery
Returns
Exchanges
Product claims
Replacements
Customer service

Further information is available in our Privacy Policy.

Where the Australian Privacy Principles apply to a business, transparent information about how personal information is collected, held, used and disclosed is an important requirement.

29. Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

By using our website, you acknowledge that personal information will be handled in accordance with our Privacy Policy and applicable law.

THIRD-PARTY SERVICES

30. Third-Party Service Providers

We may use external service providers to operate aspects of our business, including:

Website hosting
E-commerce services
Payment processing
Dropshipping
Warehousing
Order fulfilment
Shipping
Marketing
Analytics
Customer communication
Fraud prevention

Your use of some services may also be subject to the applicable third party's own terms and privacy practices.

31. External Links

Our website may contain links to websites operated by other businesses.

We do not control independent third-party websites and are not responsible for their content, security or privacy practices.

Customers should review the applicable third party's terms and policies before providing information through an external website.

INTELLECTUAL PROPERTY

32. Ownership of Website Content

Unless otherwise stated, original content appearing on our website is owned by, licensed to or lawfully used by The Couture Homewares Co.

This may include:

Logos
Business branding
Website designs
Graphics
Product styling
Original written content
Promotional material
Original photography
AI-assisted creative content

You may not reproduce, copy, distribute, republish or commercially exploit our protected content without prior permission, except where permitted by law.

33. Third-Party Intellectual Property

Third-party trademarks, supplier images, product names and other intellectual property remain the property of their respective owners.

The appearance of third-party intellectual property on our website does not transfer ownership of that intellectual property to The Couture Homewares Co.

REVIEWS & CUSTOMER CONTENT

34. Reviews and Content Submitted to Us

If you voluntarily submit a review, testimonial, photograph or other content for publication, you confirm that:

You have the right to provide the content
The content is truthful to the best of your knowledge
The content does not unlawfully infringe another person's rights

We will not intentionally edit customer reviews in a manner that materially changes their meaning.

Where you give us permission to use customer-generated content for marketing, the scope of that permission may be confirmed separately.

WEBSITE OPERATION

35. Website Errors

Despite reasonable care, our website may occasionally contain:

Typographical errors
Incorrect stock information
Pricing errors
Technical faults
Image errors
Incorrect descriptions

If we discover a material error affecting an order, we will take reasonable steps to correct the information and contact affected customers where necessary.

36. Website Availability

We aim to keep our website available but cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

Scheduled maintenance
Technical issues
Security updates
Hosting problems
Events outside our reasonable control

We may modify or update our website as our business develops.

LIABILITY

37. Statutory Rights

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under Australian law.

Where liability may legally be limited, it will only be limited to the extent permitted by law.

38. General Website Information

General styling advice, inspiration, lifestyle imagery and other non-product-specific information appearing on our website is provided for general informational purposes.

Customers remain responsible for determining whether a product is suitable for their individual home, intended use and available space, subject always to our obligations regarding product representations and consumer guarantees.

39. Events Outside Our Reasonable Control

We will not be responsible for delays caused solely by events genuinely outside our reasonable control where permitted by law.

Examples may include:

Major courier disruptions
Natural disasters
Severe weather
Widespread transport interruptions
Government restrictions
Significant infrastructure failures

Where such an event affects an order, we will take reasonable steps to communicate with affected customers and manage the order appropriately.

FAIRNESS OF THESE TERMS

40. Interpretation of These Terms

These Terms are intended to operate fairly and consistently with applicable Australian law.

Nothing in these Terms gives The Couture Homewares Co. an unrestricted right to avoid its contractual or statutory responsibilities.

Australian law prohibits the use or reliance upon unfair terms in applicable standard-form consumer and small-business contracts.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or severed to the extent legally appropriate without unnecessarily affecting the remaining provisions.

CHANGES TO THESE TERMS

41. Updates to Our Terms

We may update these Terms from time to time to reflect changes to:

Our website
Our products
Our business operations
Our dropshipping arrangements
Our suppliers
Our use of technology or AI
Applicable legal requirements

The current version will be published on our website with its updated date.

Changes will generally apply prospectively and will not be used to retrospectively remove rights that have already arisen in relation to an existing order.

GOVERNING LAW

42. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory rights, protections or jurisdictional rights available to customers under Australian law.

Nothing in these Terms is intended to prevent a customer from exercising rights available to them under applicable consumer legislation.

CONTACT INFORMATION

43. Contact Us

For questions regarding these Terms of Service, an order or one of our policies, please contact:

The Couture Homewares Co.
Email: thecouturehomewaresco@gmail.com
Website: thecouturehomewaresco.com.au
ABN: 30 902 320 379

44. Related Policies

These Terms should be read together with our:

Privacy Policy
Shipping Policy
Returns & Exchanges Policy
Legal Notice

Where there is any inconsistency between these Terms and rights that cannot be excluded under Australian law, those statutory rights will apply.